# Cinapse Help Center

Get help and support on all things Cinapse.

## Getting Started

- [Forgot password](https://help.cinapse.io/article/forgot-password-czl1hbpfp6rz853vgsxu07s7.md): How to reset your Cinapse password, and what to do if the reset email doesn't arrive. (author: Herman Phillips, updated: 2026-09-21)
- [Sign up & Log in](https://help.cinapse.io/article/sign-up-log-in-xekrxk1fouqmmn6x0r2129ht.md): How to sign up and log in. (author: Herman Phillips, updated: 2026-09-21)
- [Create a file](https://help.cinapse.io/article/create-a-file-29t01b6au0qaqmfjqj93mopc.md): Create your first schedule file. (author: Herman Phillips, updated: 2026-09-21)
- [Can't log in to Cinapse? Login, password reset & account access help](https://help.cinapse.io/article/cant-log-in-to-cinapse-login-password-reset-account-access-help-imj0rxucxrkn9em525h6yk1j.md): Can't log in, stuck loading, got a LOGIN error code, or your password-reset email never arrived? Here's how to get back into Cinapse fast. (author: Herman Phillips, updated: 2026-09-21)

## Cinapse 101 — Video Tutorials

- [1. Create your account and first file](https://help.cinapse.io/article/1-create-your-account-and-first-file-abb07qdjwanis8ysqwcdkhhn.md): Video tutorial walking new users through creating a Cinapse account and setting up their first scheduling file. (author: Herman Phillips, updated: 2026-09-21)
- [2. Scheduling Views Tutorial](https://help.cinapse.io/article/2-scheduling-views-tutorial-qx3bp0a1edy08nnufwq4q8fz.md): Video tutorial covering the different scheduling views in Cinapse and how to navigate between them. (author: Herman Phillips, updated: 2026-09-21)
- [3. Stripboard Manager Tutorial](https://help.cinapse.io/article/3-stripboard-manager-tutorial-3aqwkfgz6krx4m74nx1nd8iq.md): Video tutorial on using the Stripboard Manager to create, edit, duplicate, and organize the boards in your schedule file. (author: Herman Phillips, updated: 2026-09-21)
- [4. Calendar Manager Tutorial](https://help.cinapse.io/article/4-calendar-manager-tutorial-9pce9agu6izsloxnyqd5vkby.md): Video tutorial on using the Calendar Manager to create and manage calendars and assign them to your boards. (author: Herman Phillips, updated: 2026-09-21)
- [5. Layout Manager Tutorial](https://help.cinapse.io/article/5-layout-manager-tutorial-e6zqejwc0f1pg8fmmj84t3yi.md): Video tutorial on using the Layout Manager to create and manage stripboard layouts and assign them to your boards. (author: Herman Phillips, updated: 2026-09-21)
- [6. Color Manager Tutorial](https://help.cinapse.io/article/6-color-manager-tutorial-i7fow8j50nqst0esixh3v4rv.md): Video tutorial on using the Color Manager to create and manage color palettes and assign them to your boards. (author: Herman Phillips, updated: 2026-09-21)
- [7. Element & Category Manager Tutorial](https://help.cinapse.io/article/7-element-category-manager-tutorial-kadu6ow31m3uvutpzdwk1dhg.md): Video tutorial on using the Element & Category Manager to create, edit, and organize elements by category across your schedule. (author: Herman Phillips, updated: 2026-09-21)
- [8. Element Links Manager Tutorial](https://help.cinapse.io/article/8-element-links-manager-tutorial-kevs0ran3usa836j8v5lpunu.md): Video tutorial on using the Element Links Manager to create anchors and automatic links between elements across breakdown sheets. (author: Herman Phillips, updated: 2026-09-21)
- [9. Events Manager Tutorial](https://help.cinapse.io/article/9-events-manager-tutorial-5d16fyfthelcjdvvzkxlf19h.md): Video tutorial on using the Events Manager to add events like flags, rehearsals, fittings, travel, and start/finish dates to elements. (author: Herman Phillips, updated: 2026-09-21)
- [10. Report Creation & Reports Manager Tutorial](https://help.cinapse.io/article/10-report-creation-reports-manager-tutorial-jzh6qr5ob6fo0pje2ls34uxc.md): Video tutorial on creating reports and using the Reports Manager to generate one-liners, shooting schedules, day out of days, and more. (author: Herman Phillips, updated: 2026-09-21)
- [11. Unit Breaks Tutorial (Part 1)](https://help.cinapse.io/article/11-unit-breaks-tutorial-part-1-evofmhya7o8cefg36jjrqhzt.md): Video tutorial (Part 1) introducing unit breaks and how to work with units when building your schedule in Cinapse. (author: Herman Phillips, updated: 2026-09-21)

## Scheduling

- [Banners & day breaks: customizing your stripboard](https://help.cinapse.io/article/banners-day-breaks-customizing-your-stripboard-xsvgjsu8xbz1yr4fgzrd8jy1.md): Add text, start/end-of-day, and weather banners (choose Celsius/Fahrenheit and which details show, plus @sunrise/@sunset and {Sunrise}/{Sunset} tokens), build day breaks, and control colors, borders, and fonts on your stripboard. (author: Herman Phillips, updated: 2026-09-21)
- [Split Panel and Full Panel mode](https://help.cinapse.io/article/split-panel-and-full-panel-mode-ct5hbgkawmdyo6pbuuh0fbnd.md): How to use split panel and full panel view to see your stripboard and breakdown sheets side by side, and switch what each panel displays. (author: Herman Phillips, updated: 2026-09-21)
- [Day Breaks](https://help.cinapse.io/article/day-breaks-xz9b1kxf8ja2dgav0070xvtn.md): How to add and use day breaks: part of the full banners & day breaks guide. (author: Herman Phillips, updated: 2026-09-21)
- [Scrapyard](https://help.cinapse.io/article/scrapyard-v54ojbknn4u8j44qcpkdpor1.md): How to use the Scrapyard to store strips you don't want on your active board, and how it enables crossboarding across episodic files. (author: Herman Phillips, updated: 2026-09-21)
- [Breakdown Sheets & Element Entry](https://help.cinapse.io/article/breakdown-sheets-element-entry-w5esnix5g36nvfjhj2bfccvw.md): How to open breakdown sheets from the stripboard, add and edit scene information and elements, copy and paste elements between breakdown sheets, merge duplicates, and edit multiple elements at once. (author: Herman Phillips, updated: 2026-09-21)
- [Stripboard: building and working with strips](https://help.cinapse.io/article/stripboard-building-and-working-with-strips-mcomsg3anc7yq1d4paf4ni1j.md): What a stripboard is and how strips work: add, rearrange, sort, search, and multi-select strips, plus answers on scene numbers, fonts, units, marking days off, and moving strips between boards. (author: Herman Phillips, updated: 2026-09-21)
- [Day Out of Days (DooDs): building them and reading the status codes](https://help.cinapse.io/article/day-out-of-days-doods-building-them-and-reading-the-status-codes-es3mnwdvr6wolshk0xa6reeh.md): Build a Day Out of Days in Cinapse, read the SW / W / WF work-status codes, and fix common DooD problems: wrong totals, holidays inflating the count, and extra rows. (author: Herman Phillips, updated: 2026-09-21)
- [Layouts / Calendar / Color Drop-Down](https://help.cinapse.io/article/layouts-calendar-color-drop-down-tc3p3t7grng1mhwkzgkzdowq.md): How to use the Calendar, Layouts, and Colors dropdowns to assign a calendar, layout, or color palette to a board and open their managers. (author: Herman Phillips, updated: 2026-09-21)
- [How do I use Find & Replace?](https://help.cinapse.io/article/how-do-i-use-find-replace-xmj5rgdjr3dylh1vz7j6x625.md): Find an element, cast member, or piece of text across your whole schedule and replace it everywhere at once, with no editing strip by strip. (author: Herman Phillips, updated: 2026-09-21)
- [Adding images to breakdown sheets](https://help.cinapse.io/article/adding-images-to-breakdown-sheets-c5pvrklfetq5wxjoas4kdcjl.md): Upload reference images, storyboards, or VFX setups to a breakdown sheet on any plan, and see them on your breakdown summary and shooting schedule reports. (author: Herman Phillips, updated: 2026-09-21)
- [What are Private Stripboards, and how do I use them?](https://help.cinapse.io/article/what-are-private-stripboards-and-how-do-i-use-them-evtx3mcuqm89ebybjlcyfgpd.md): Work on a stripboard privately (solo or with a few invited teammates) on the Studio plan. Here's how to create one and control who can see it. (author: Herman Phillips, updated: 2026-09-21)
- [How do I add or remove a pre-shoot day?](https://help.cinapse.io/article/how-do-i-add-or-remove-a-pre-shoot-day-tms1qlr4mrtjdvlsi1cugs7c.md): Add or remove a pre-shoot day from the Calendar Manager. Pre-shoot days stay separate from your principal photography day count. (author: Herman Phillips, updated: 2026-09-21)
- [Setting your production's revision color](https://help.cinapse.io/article/setting-your-productions-revision-color-zb1wda3a0wkfzjforojqh1al.md): Assign an official, industry-standard revision color to your production in Production Settings, available on every plan. (author: Herman Phillips, updated: 2026-09-21)
- [How do I set my location so sunrise and sunset times are accurate?](https://help.cinapse.io/article/how-do-i-set-my-location-so-sunrise-and-sunset-times-are-accurat-23yky0bo7cea4v50ehlggh1x.md): Sun times missing or wrong, and can't find where to enter your location? Add a location to each breakdown sheet and Cinapse geocodes it for accurate sunrise and sunset. Here's where. (author: Herman Phillips, updated: 2026-09-21)
- [Where do I find unscheduled scenes or strips?](https://help.cinapse.io/article/where-do-i-find-unscheduled-scenes-or-strips-dbypzrmadyvdnpd5qwwllf6q.md): Can't see a scene on your stripboard? Unscheduled strips aren't lost, they live in the Scrapyard and your board's Unscheduled area. Here's where to look and how to pull them onto your schedule. (author: Herman Phillips, updated: 2026-09-21)

## Managers

- [Category Manager](https://help.cinapse.io/article/category-manager-34vof7ybe3cgr1qjw0ldik5p.md): Create and organize categories, set their colors and font case, and save category presets to reuse across schedules. (author: Herman Phillips, updated: 2026-09-21)
- [Element Links Manager](https://help.cinapse.io/article/element-links-manager-jhf3sf7yojr6nl17u8xqofj7.md): Link related elements to ensure accurate scheduling and streamlined updates across your production. (author: Herman Phillips, updated: 2026-09-21)
- [Events Manager](https://help.cinapse.io/article/events-manager-twqvogy8gtu0sy9lgbsxf2xe.md): Track key availability, reminders, and contractual obligations with the Events Manager’s flexible tools. (author: Herman Phillips, updated: 2026-09-21)
- [Calendar Manager](https://help.cinapse.io/article/calendar-manager-pjyf5ww7ta2i4n383dv71s8g.md): Manage your key production dates with the Calendar Manager. (author: Herman Phillips, updated: 2026-09-21)
- [Element Manager](https://help.cinapse.io/article/element-manager-ksky1osn9pvh6dvpb5iux5il.md): Add, edit, sort, search, and merge elements and cast in the Element Manager, and manage the cast calendar that feeds your DooD. (author: Herman Phillips, updated: 2026-09-21)
- [Color Palette Manager](https://help.cinapse.io/article/color-palette-manager-k9p3yqjxwdrft5lgrzv5541c.md): Customize color codes for elements and categories to visually streamline your schedule. (author: Herman Phillips, updated: 2026-09-21)
- [Stripboard Manager](https://help.cinapse.io/article/stripboard-manager-zzw1e65wjzu71hzxcqhhfs1k.md): Easily organize and adjust your boards with drag-and-drop functionality in the Stripboard Manager. (author: Herman Phillips, updated: 2026-09-21)
- [Layouts Manager](https://help.cinapse.io/article/layouts-manager-80gi6fin89p5wvy7faeebcbr.md): Create and save multiple schedule layouts tailored to different production needs or preferences. (author: Herman Phillips, updated: 2026-09-21)
- [Templates & Presets: reuse layouts, colors & categories across productions](https://help.cinapse.io/article/templates-presets-reuse-layouts-colors-categories-across-product-o9widpjkaga4fj2wdddl7srh.md): Save your layout, color, and category setups to your account as templates/presets and reuse them in any production, managed in Account Settings. (author: Herman Phillips, updated: 2026-09-21)
- [Organizing managers with folders](https://help.cinapse.io/article/organizing-managers-with-folders-2xana0ztyf6xpiawv91btthr.md): Use folders and nested folders to organize items in the Stripboard, Calendar, Layout, Color, and Reports Managers. (author: Herman Phillips, updated: 2026-09-21)
- [How do I make text ALL CAPS (for example, Set names)?](https://help.cinapse.io/article/how-do-i-make-text-all-caps-for-example-set-names-env0jk8jwiykeeaor21volxf.md): Change the text case of elements like Sets to uppercase in Cinapse. It's a global change that shows everywhere, including all reports. (author: Herman Phillips, updated: 2026-09-21)
- [How do I make the header board (printed cast list) font bigger?](https://help.cinapse.io/article/how-do-i-make-the-header-board-printed-cast-list-font-bigger-9df04qpkrfgpcejd7j5fib2a.md): Increase the font size of the header board, the cast list that prints with your stripboard, on a One-Liner report, and adjust its columns and categories. (author: Herman Phillips, updated: 2026-09-21)

## Reports

- [Reports Manager](https://help.cinapse.io/article/reports-manager-p4eagcfajcu13dvptvkmuw4q.md): Create and customize reports in Cinapse: report types, page layout, strips, elements, filters, paper sizes, live preview, then save, print, and export as PDF or CSV. (author: Herman Phillips, updated: 2026-09-21)
- [Report presets & batch-generating reports](https://help.cinapse.io/article/report-presets-batch-generating-reports-2y3sx3akcrzaepuippahqoxj.md): Save report setups as presets and reuse them in a couple of clicks, and batch-generate all your standard reports at once. (author: Herman Phillips, updated: 2026-09-21)
- [The List report](https://help.cinapse.io/article/the-list-report-q02awxcu01b9m2omxe54f61g.md): Generate a List report in Cinapse: a clean list of everything in any one category (Cast, Background, Location, Set, and more), like a cast list or a location list. (author: Herman Phillips, updated: 2026-09-21)
- [The Shooting Schedule report](https://help.cinapse.io/article/the-shooting-schedule-report-k6ddea8jwwx6zokk3luz3q5p.md): Generate a Shooting Schedule in Cinapse: your full board in shooting order with a per-day element breakdown. Here's what its settings do. (author: Herman Phillips, updated: 2026-09-21)
- [The One-Liner report](https://help.cinapse.io/article/the-one-liner-report-n66lvwb76p867iwe6o2eesya.md): Generate a One-Liner in Cinapse: your schedule condensed to one line per scene, with an optional header board. Here's what its settings do. (author: Herman Phillips, updated: 2026-09-21)
- [The Calendar report](https://help.cinapse.io/article/the-calendar-report-fi4re9hxg3sn9kk80heunorw.md): Generate a Calendar report in Cinapse: your schedule on a month-view calendar, with control over which board events and strip types show. (author: Herman Phillips, updated: 2026-09-21)
- [The Breakdown Summary report](https://help.cinapse.io/article/the-breakdown-summary-report-wfnpord9pdtveh6t1otgytfb.md): Generate a Breakdown Summary in Cinapse: a per-scene breakdown of elements, with optional reference images and weather. Here's what its settings do. (author: Herman Phillips, updated: 2026-09-21)
- [The Category-by-Day report](https://help.cinapse.io/article/the-category-by-day-report-0h34tj5kvwt6vj6to7dcl195.md): Generate a Category-by-Day report in Cinapse: any category laid out day by day (Cast, Location, Set, or Day/Night for scenes by day vs night), so you can see what's needed each shooting day. (author: Herman Phillips, updated: 2026-09-21)

## Files & Collaboration

- [Crossboarding: scheduling across units, blocks & episodes](https://help.cinapse.io/article/crossboarding-scheduling-across-units-blocks-episodes-km2yiigthrwnodp0wuuyz8wp.md): How crossboarding works in Cinapse: build separate boards in one file and share days across units, blocks, or episodes. (author: Herman Phillips, updated: 2026-09-21)
- [My Files Page](https://help.cinapse.io/article/my-files-page-qfcetvia9e7znjoslhd4mb3r.md): Understanding the My Files page. (author: Herman Phillips, updated: 2026-09-21)
- [Sharing a schedule & collaborating](https://help.cinapse.io/article/sharing-a-schedule-collaborating-pxcwonn9zxweizjish0p2bb6.md): Share a Cinapse schedule, invite or remove teammates, and work the same file together in real time. (author: Herman Phillips, updated: 2026-09-21)

## Navigation & Shortcuts

- [Legend: Schedule Navigation](https://help.cinapse.io/article/legend-schedule-navigation-p1cdqbvzn2eq7g5wbqht13oc.md): A guide to the scheduling toolbar icons: the Stripboard menu, Calendar/Layout/Color dropdowns, and the Element, Element Links, Events, and Reports managers. (author: Herman Phillips, updated: 2026-09-21)
- [Legend: Cinapse Navigation](https://help.cinapse.io/article/legend-cinapse-navigation-itpzcusqypo55ajxuath47zo.md): Explains the top-bar navigation icons in Cinapse: the Home button, edit file, data-saved indicator, profile menu, help, import file, and share. (author: Herman Phillips, updated: 2026-09-21)
- [All Hotkeys & Shortcuts](https://help.cinapse.io/article/all-hotkeys-shortcuts-15py4eqo3anqdj9jt6kwlb4b.md): Learn how to navigate Cinapse with hotkeys and shortcuts! (author: Herman Phillips, updated: 2026-09-21)

## Account & Permissions

- [How do user roles and permissions work in Cinapse?](https://help.cinapse.io/article/how-do-user-roles-and-permissions-work-in-cinapse-7qkclp0yz7tt1l5vqx6wdnzn.md): Cinapse roles explained (Owner, Editor, Breakdown Sheet Editor, and Viewer (Read-Only)), plus how to invite people, change their access, and transfer ownership. (author: Herman Phillips, updated: 2026-09-21)

## Saving & Security

- [2-Factor Authentication](https://help.cinapse.io/article/2-factor-authentication-axnt6dz5p4gf5vjf8cfrhu3i.md): Learn how to secure your Cinapse account with 2FA. (author: Herman Phillips, updated: 2026-09-21)
- [Offline Mode](https://help.cinapse.io/article/offline-mode-zay3x2x86ryrzrdw7q1uvd2w.md): Cinapse saves work locally in offline mode & syncs changes when you reconnect. (author: Herman Phillips, updated: 2026-09-21)
- [Auto-Saving](https://help.cinapse.io/article/auto-saving-3cltu0j0o9fmpvis126lwgo4.md): Cinapse autosaves your work in real-time, syncing changes instantly (author: Herman Phillips, updated: 2026-09-21)
- [Security & compliance at Cinapse](https://help.cinapse.io/article/security-compliance-at-cinapse-ssx5xdvy8o49i0x4tuu6hx9z.md): How Cinapse protects your data: SOC 2-aligned security, encryption, US hosting, access controls and SSO, and how to request security/compliance documentation. (author: Herman Phillips, updated: 2026-09-21)
- [Cinapse Production Intelligence](https://help.cinapse.io/article/cinapse-production-intelligence-df4r2q2y2grtd2ezk0m1zcp3.md): Learn how Cinapse Production Intelligence gives you an optional, AI-assisted first pass at your script breakdowns while keeping your script private, encrypted, and never used to train AI models. (author: Herman Phillips, updated: 2026-09-21)
- [Is SSO available in Cinapse?](https://help.cinapse.io/article/is-sso-available-in-cinapse-g9lhbqp4eu36xpm6y7zuwxe2.md): Yes. Cinapse supports single sign-on (SSO) on the Studio plan (a per-seat add-on) and on the Enterprise plan (configurable and included). (author: Herman Phillips, updated: 2026-09-21)

## Pricing & Plans

- [How much does Cinapse cost? Plans & pricing](https://help.cinapse.io/article/how-much-does-cinapse-cost-plans-pricing-6xj7dyvrbt7cdbgcgkdqe676.md): Cinapse pricing explained: free Starter and Professional personal plans, per-shoot-day Independent/Studio/Enterprise production plans, add-on seats, and education discounts. (author: Herman Phillips, updated: 2026-09-21)
- [Pricing FAQ: how Cinapse billing and plans work](https://help.cinapse.io/article/pricing-faq-how-cinapse-billing-and-plans-work-j1uckirj8p554wn3qmlblhdb.md): How Cinapse subscriptions and pricing work: personal vs production plans, per-shoot-day billing, Picture Lock, pausing or cancelling your subscription, seats, and Enterprise. (author: Herman Phillips, updated: 2026-09-21)
- [Does Cinapse offer student, educational, or team licensing?](https://help.cinapse.io/article/does-cinapse-offer-student-educational-or-team-licensing-uxgunsp0xx228dgry4ztrlmf.md): Cinapse is free for accredited schools and enrolled students, offers limited-time alumni discounts at partner universities, and lets teams add seats right in the app. (author: Herman Phillips, updated: 2026-09-21)

## General FAQs

- [What's next for Cinapse? What new features are being developed?](https://help.cinapse.io/article/whats-next-for-cinapse-what-new-features-are-being-developed-mt8xc27n77rug5ja18uq5etj.md): A look at what the Cinapse team is building next, and the features we've recently shipped. (author: Herman Phillips, updated: 2026-09-21)
- [How is Cinapse different from the other scheduling programs? What does Cinapse do better?](https://help.cinapse.io/article/how-is-cinapse-different-from-the-other-scheduling-programs-what-55pdnhn8cg9n3w7j5az8jf6i.md): Cinapse revolutionizes schedule collaboration by allowing multiple team members to access and update schedules simultaneously. (author: Herman Phillips, updated: 2026-09-21)
- [What if I have questions while using Cinapse? How do I send feedback?](https://help.cinapse.io/article/what-if-i-have-questions-while-using-cinapse-how-do-i-send-feedb-9i1faq7efkfi7ar51rrw1lgg.md): Details on sending us feedback can be found here. (author: Herman Phillips, updated: 2026-09-21)
- [Does Cinapse work offline?](https://help.cinapse.io/article/does-cinapse-work-offline-ex5al18twb8jfdu1so43zsls.md): Of course! (author: Herman Phillips, updated: 2026-09-21)
- [Are you building BG Breakdowns?](https://help.cinapse.io/article/are-you-building-bg-breakdowns-72e64zbe3wamdthl60x8qsgu.md): Yes, they're coming soon! (author: Herman Phillips, updated: 2026-09-21)
- [Can I import a Movie Magic Scheduling (MMS) file?](https://help.cinapse.io/article/can-i-import-a-movie-magic-scheduling-mms-file-saus20gbrk4zbax04u5ajk94.md): Yes! Cinapse imports Movie Magic (.msd) files. Export MMS 10 down to MMS 6 first. (author: Herman Phillips, updated: 2026-09-21)
- [How do I sign up for Cinapse?](https://help.cinapse.io/article/how-do-i-sign-up-for-cinapse-6tsjpc63c4es8ggrr5jlpax3.md): Find out how to get started with Cinapse. (author: Herman Phillips, updated: 2026-09-21)
- [Is it simple to control access to my schedule files? Is there a limit to how big my team can be in Cinapse?](https://help.cinapse.io/article/is-it-simple-to-control-access-to-my-schedule-files-is-there-a-l-1wqdfqvwbyaa79tyn65guo3h.md): It's as easy as it is on Google Docs. (author: Herman Phillips, updated: 2026-09-21)
- [Can I import a script?](https://help.cinapse.io/article/can-i-import-a-script-mfugcemfohfcyzu3plnt5g88.md): Yes! Import from Final Draft, Scriptation (JSON export), or a numbered script PDF. (author: Herman Phillips, updated: 2026-09-21)
- [How hard is it to learn to use Cinapse? Is it a big learning curve?](https://help.cinapse.io/article/how-hard-is-it-to-learn-to-use-cinapse-is-it-a-big-learning-curv-hm6qwnbm61n77j3jy2oginwy.md): Short answer: It's super easy. (author: Herman Phillips, updated: 2026-09-21)
- [I already use a scheduling program. Why should I switch to Cinapse Scheduling?](https://help.cinapse.io/article/i-already-use-a-scheduling-program-why-should-i-switch-to-cinaps-8i4xpgschc34532ku8dt6z6y.md): We update consistently and are obsessed with customer feedback. (author: Herman Phillips, updated: 2026-09-21)
- [Does Cinapse work on all computers and on all browsers? Can I use Cinapse on my iPad or tablet?](https://help.cinapse.io/article/does-cinapse-work-on-all-computers-and-on-all-browsers-can-i-use-xzi3d0uuwz196kcpnipbkyg0.md): Yes! (author: Herman Phillips, updated: 2026-09-21)
- [How do I save Cinapse files?](https://help.cinapse.io/article/how-do-i-save-cinapse-files-x0mtvx6wiilsdpdiv8yguzw3.md): Everything is auto-saved. (author: Herman Phillips, updated: 2026-09-21)
- [Why can't I generate a report?](https://help.cinapse.io/article/why-cant-i-generate-a-report-68q2silmbpyvgqlyh5fwp6a1.md): This is likely due to browser-specific settings. Learn how to fix that here! (author: Herman Phillips, updated: 2026-09-21)
- [Can I recover a deleted or lost schedule?](https://help.cinapse.io/article/can-i-recover-a-deleted-or-lost-schedule-wb8om9639ktxloj1e5svs0d5.md): Deleted a project by mistake, or a schedule, board, or stripboard has gone missing? Don't panic; here's how to get it back fast. (author: Herman Phillips, updated: 2026-09-21)
- [Why does Cinapse keep refreshing or won't load?](https://help.cinapse.io/article/why-does-cinapse-keep-refreshing-or-wont-load-8gtxp2n5g1u6yskpn8lr691y.md): Cinapse keeps refreshing, won't load, or is stuck in a reload loop? Here's how to get back to work fast. (author: Herman Phillips, updated: 2026-09-21)
- [How do I import a script or schedule into Cinapse?](https://help.cinapse.io/article/how-do-i-import-a-script-or-schedule-into-cinapse-0gxujcrv9rodd9jz5n8cr40d.md): Start a schedule from a script or scheduling file: Cinapse imports Movie Magic, Final Draft, Scriptation, numbered script PDFs, and SetHero MMS conversions. (author: Herman Phillips, updated: 2026-09-21)
- [Why aren't my changes syncing across my devices?](https://help.cinapse.io/article/why-arent-my-changes-syncing-across-my-devices-dxh3wvgm4a69o5ywr8hgvlle.md): Made changes on one device or browser but they aren't showing up on another, or collaborators can't see your latest work? Here's how to get back in sync, fast. (author: Herman Phillips, updated: 2026-09-21)
- [Why is my Cinapse file slow, or "too large"?](https://help.cinapse.io/article/why-is-my-cinapse-file-slow-or-too-large-3bwxhy4rlzw32pli6jxxjry4.md): Most schedules stay fast, but a very large file can slow down. Here's why it happens and how we'll get you back to full speed. (author: Herman Phillips, updated: 2026-09-21)
- [How do I book a demo or onboarding call with Cinapse?](https://help.cinapse.io/article/how-do-i-book-a-demo-or-onboarding-call-with-cinapse-7s5bsvxutm6f7nn1c8kldr5r.md): Book a Cinapse demo online any time. On Studio or Enterprise plans, you can also request a dedicated onboarding call with our team. (author: Herman Phillips, updated: 2026-09-21)
- [Does Cinapse create call sheets?](https://help.cinapse.io/article/does-cinapse-create-call-sheets-qfsjjzctxe1vsma2mnkb7mo2.md): Cinapse doesn't create call sheets. Here's what it does cover for scheduling, and how to get your data into your call-sheet tool. (author: Herman Phillips, updated: 2026-09-21)
- [Is Cinapse available in other languages? (Spanish, etc.)](https://help.cinapse.io/article/is-cinapse-available-in-other-languages-spanish-etc-tae8g66a4oaknxypmbr0l4hg.md): Cinapse is English-only today, but localization for other languages is actively in the works. Here's how to request yours. (author: Herman Phillips, updated: 2026-09-21)
- [What file formats can I export from Cinapse? (PDF and CSV)](https://help.cinapse.io/article/what-file-formats-can-i-export-from-cinapse-pdf-and-csv-9r3w5igjy18gb86grtrywbbg.md): Cinapse exports your reports and schedules as PDF and CSV. Here's how to export, and how to get your data into other software. (author: Herman Phillips, updated: 2026-09-21)
- [What are Cinapse's support hours? How do I contact support?](https://help.cinapse.io/article/what-are-cinapses-support-hours-how-do-i-contact-support-0nfyoaemylsjdkixa3v93bd1.md): Reach Cinapse support by email or the in-app help assistant, see when our team is available, and how to talk to a person. (author: Herman Phillips, updated: 2026-09-21)
- [Does Cinapse use AI?](https://help.cinapse.io/article/does-cinapse-use-ai-de8z7tnzvs8tvzvyn2infp5h.md): Cinapse has no live AI features in the app today. AI is on our roadmap, and our promise is to use it to make better schedules for film and television production. (author: Herman Phillips, updated: 2026-09-21)