What are Cinapse's support hours? How do I contact support?
In this article
In this article group
- What's next for Cinapse? What new features are being developed?
- How is Cinapse different from the other scheduling programs? What does Cinapse do better?
- What if I have questions while using Cinapse? How do I send feedback?
- Does Cinapse work offline?
- Are you building BG Breakdowns?
- Can I import a Movie Magic Scheduling (MMS) file?
- How do I sign up for Cinapse?
- Is it simple to control access to my schedule files? Is there a limit to how big my team can be in Cinapse?
- Can I import a script?
- How hard is it to learn to use Cinapse? Is it a big learning curve?
- I already use a scheduling program. Why should I switch to Cinapse?
- Does Cinapse work on all computers and on all browsers? Can I use Cinapse on my iPad or tablet?
- How do I save Cinapse files?
- Why can't I generate a report?
- Can I recover a deleted or lost schedule?
- Why does Cinapse keep refreshing or won't load?
- How do I import a script or schedule into Cinapse?
- Why aren't my changes syncing across my devices?
- Why is my Cinapse file slow, or "too large"?
- How do I book a demo or onboarding call with Cinapse?
- Does Cinapse create call sheets?
- Is Cinapse available in other languages? (Spanish, etc.)
- What file formats can I export from Cinapse? (PDF and CSV)
- Does Cinapse use AI?
You can reach Cinapse support in two ways, any time:
- Email us at support@cinapse.io.
- Help assistant: use the chat button in this Help Center. It answers most questions instantly, day or night, and can connect you with our team.
When we're available
Our support team is available Monday through Friday, 12:00 AM (midnight) to 5:00 PM Pacific Time. Our team spans North American and European business hours, which adds up to that wide weekday window on a California clock. The help assistant is available around the clock for instant answers in the meantime.
Want to talk to a person?
If you'd rather speak with someone on our team, you have two options:
- Open the chat button in this Help Center and ask to be connected to the team. If no one is available right away, we'll follow up by email during support hours.
- Email support@cinapse.io with your question and the best way to reach you, and a member of our team will get back to you.
Both email and the in-app chat reach a real person on our team.
Feature requests and bug reports
To send feedback, request a feature, or report a bug, click the ? icon in the top-right corner of the app, or the Send feedback button on the My Files page. You can also email support@cinapse.io. See What if I have questions while using Cinapse? How do I send feedback? for more.
Need more help? Email us at support@cinapse.io, or ask the help assistant using the chat button in this Help Center.