What are Cinapse's support hours? How do I contact support?

You can reach Cinapse support in two ways, any time:

• Email us at support@cinapse.io.
• Help assistant: use the chat button in this Help Center. It answers most questions instantly, day or night, and can connect you with our team.

When we're available

Our support team is available Monday through Friday, 12:00 AM (midnight) to 5:00 PM Pacific Time. Our team spans North American and European business hours, which adds up to that wide weekday window on a California clock. The help assistant is available around the clock for instant answers in the meantime.

Want to talk to a person?

If you'd rather speak with someone on our team, you have two options:

• Open the chat button in this Help Center and ask to be connected to the team. If no one is available right away, we'll follow up by email during support hours.
• Email support@cinapse.io with your question and the best way to reach you, and a member of our team will get back to you.

Both email and the in-app chat reach a real person on our team.

Feature requests and bug reports

To send feedback, request a feature, or report a bug, click the ? icon in the top-right corner of the app, or the Send feedback button on the My Files page. You can also email support@cinapse.io. See What if I have questions while using Cinapse? How do I send feedback? for more.

Need more help? Email us at support@cinapse.io, or ask the help assistant using the chat button in this Help Center.