Made changes on your laptop that aren't showing up on your iPad, or your collaborators can't see your most recent work? Stuck in offline mode, not syncing, or a device that just won't update? In almost every case your work is safe and the fix is quick. Cinapse runs in your browser and keeps a copy of your work on each device locally, then syncs through the cloud whenever that device is online. So when a device falls behind, it usually just hasn't fully reconnected and refreshed yet.
Good to know: Cinapse stores your work in your browser's on-device memory and merges your changes through the cloud when you're online, so each device (and each browser) syncs on its own. The steps below are safe; a hard refresh or full browser restart does not wipe your local work.
First, the quick fixes (these resolve most sync problems)
1. Make sure the device is online. If a device lost its connection while you worked, Cinapse switches to offline mode and holds your changes locally until you're back online; you'll see an orange cloud in the save indicator (a green cloud means saved and synced). Confirm the device has a stable connection and give it a moment; your cached changes merge automatically once it's back online.
2. Do a hard refresh. On the device that's behind:
- Mac: Cmd + Shift + R
- Windows: Ctrl + Shift + R
Often the latest changes appear right away.
3. Fully restart the browser (the most reliable fix). If a hard refresh didn't do it, restart the browser completely; this clears the most stubborn sync hiccups and won't delete your local work:
- Close every tab that has Cinapse open.
- Quit the browser completely (Mac: browser menu > Quit, or Cmd + Q; Windows: close it entirely, or restart your computer if you're not sure it fully closed).
- Wait about 10 seconds.
- Reopen the browser and return to Cinapse.
- Leave the page open for about a minute so it can finish syncing.
4. Check you're in the right account and file. If you use more than one login or production, make sure each device is signed into the same account and opening the same file. To see which account you're signed in as, go to My Account; it shows the email address (or other login method) you're using, and lets you merge accounts if you have more than one. Changes made under a different login or in a different file can look "out of sync" when they're really a separate copy.
If your collaborators can't see your latest work
Your changes sync to collaborators through the cloud once your device is online and refreshed, so first run the quick fixes above on your own device (that's the one that pushes changes up). Then have each collaborator do a hard refresh to pull the latest version.
If a collaborator still can't see the file or your recent changes, it's often an access or sharing issue rather than a sync problem; they may not be added to the latest shared file yet. See Sharing a schedule to confirm everyone has access, or reach out and we'll check the file's access on our end.
Still not syncing?
A small number of sync problems come down to a setting on a specific machine, which is hard for us to see remotely. If you've worked through the steps above and a device still isn't updating, reach out and we'll troubleshoot with you directly (sometimes on a quick call). Email support@cinapse.io with:
- The production/file name and which device or browser is out of sync.
- The browser and version on that device.
- Whether the full browser restart (step 3) helped.
- A screenshot of what you see, including the save indicator.
Need more help? Email us at support@cinapse.io, or ask the help assistant using the chat button in this Help Center; it answers most questions instantly and can connect you with our team.