General Information & FAQs
Help & FAQs
How much does Cinapse cost? Plans & pricing
Cinapse pricing explained: free Starter and Professional personal plans, per-shoot-day Independent/Studio/Enterprise production plans, add-on seats, and education discounts.
Can I import a script?
Yes! Import from Final Draft, Scriptation (JSON export), or a numbered script PDF.
Can I import a Movie Magic Scheduling (MMS) file?
Yes! Cinapse imports Movie Magic (.msd) files. Export MMS 10 down to MMS 6 first.
Why can't I generate a report?
This is likely due to browser-specific settings. Learn how to fix that here!
How is Cinapse different from the other scheduling programs? What does Cinapse do better?
Cinapse revolutionizes schedule collaboration by allowing multiple team members to access and update schedules simultaneously.
I already use a scheduling program. Why should I switch to Cinapse Scheduling?
We update consistently and are obsessed with customer feedback.
How hard is it to learn to use Cinapse? Is it a big learning curve?
Short answer: It’s super easy.
Is it simple to control access to my schedule files? Is there a limit to how big my team can be in Cinapse?
It’s as easy as it is on Google Docs.
Does Cinapse work offline?
Of course!
How do I save Cinapse files?
Everything is auto-saved.
Does Cinapse work on all computers and on all browsers? Can I use Cinapse on my iPad or tablet?
Yes!
How do I sign up for Cinapse?
Find out how to get started with Cinapse.
What if I have questions while using Cinapse? How do I send feedback?
Details on sending us feedback can be found here.
What’s next for Cinapse? What new features are being developed?
Learn about the future of Cinapse!
Are you building Find & Replace?
Yes! Find & Replace is live!
Are you building BG Breakdowns?
Yes, they’re coming soon!
How do I book a demo or onboarding call with Cinapse?
Book a Cinapse demo online any time. On Studio or Enterprise plans, you can also request a dedicated onboarding call with our team.
Does Cinapse create call sheets?
Cinapse doesn't create call sheets. Here's what it does cover for scheduling, and how to get your data into your call-sheet tool.
Does Cinapse use AI?
Cinapse has no live AI features in the app today. AI is on our roadmap, and our promise is to use it to make better schedules for film and television production.
Is Cinapse available in other languages? (Spanish, etc.)
Cinapse is English-only today, but localization for other languages is actively in the works. Here's how to request yours.
What file formats can I export from Cinapse? (PDF and CSV)
Cinapse exports your reports and schedules as PDF and CSV. Here's how to export, and how to get your data into other software.
What are Cinapse's support hours? How do I contact support?
Reach Cinapse support by email or the in-app help assistant. Here are the ways to get help and when our team is available.
Pricing FAQ: how Cinapse billing and plans work
How Cinapse subscriptions and pricing work: personal vs production plans, per-shoot-day billing, Picture Lock, pausing or cancelling your subscription, seats, and Enterprise.
Does Cinapse offer student, educational, or team licensing?
Cinapse is free for accredited schools and enrolled students, offers limited-time alumni discounts at partner universities, and lets teams add seats right in the app.
Why aren't my changes syncing across my devices?
Made changes on one device or browser but they aren't showing up on another, or collaborators can't see your latest work? Here's how to get back in sync, fast.
Why is my Cinapse file slow, or "too large"?
Most schedules stay fast, but a very large file can slow down. Here's why it happens and how we'll get you back to full speed.
How do I import a script or schedule into Cinapse?
Start a schedule from a script or scheduling file: Cinapse imports Movie Magic, Final Draft, Scriptation, numbered script PDFs, and SetHero MMS conversions.
Can I recover a deleted or lost schedule?
Deleted a project by mistake, or a schedule, board, or stripboard has gone missing? Don't panic; here's how to get it back fast.
Why does Cinapse keep refreshing or won't load?
Cinapse keeps refreshing, won't load, or is stuck in a reload loop? Here's how to get back to work fast.